Free delivery in EU on orders over 150€

Terms and Conditions

General

Teemu Järvi Illustrations reserves the right to change its terms of delivery. Prior to placing an order, the customer must read the applicable delivery terms. Teemu Järvi Illustrations shall not be liable for any delay due to force majeure or for indirect damage caused by the faulty condition or delayed delivery of the products. 

All the image and text material of the products found on the website are freely available for retailers marketing purposes. Use of the images is protected by copyright law. There is a link to the material bank at the bottom of the page. The password to access the material is ’Wilderness’.

Ordering

Products are ordered directly from our B2B online store. When ordering, you must be registered in the online store. The customer shall be responsible for the accuracy and timeliness of the information provided. 

All products have minimum order quantities and it is not possible to purchase quantities smaller than the set minimum. Postcards and Mini Posters are sold as sets of 10 pcs each.  Minimum order quantities are stated on each product’s own product card. Should the quantity for any product be lower than required the order will not go through and an error message will be displayed. The minimum order value is 250 EUR (VAT 0%).

After placing an order, the customer will receive an order confirmation via email. If payment is suspended, the order will be automatically canceled. A customer agrees to the delivery terms in effect at the time of ordering. Once the order has been paid, the order confirmation will be sent to the email address provided by the customer. The package tracking code for the will be shipped separately when the order leaves the warehouse.

Order history will be available to review under ’Orders’ accessible through the Retailer Account menu. The Retailer Account page can be accessed through the lock symbol at the top of the page or through the Retailer Account link at the bottom.

Delivery times

Products will be shipped to all countries worldwide, except for countries that may be under an export ban. Due to Brexit we are currently not able to ship to the UK. Domestic orders will be shipped by express mail within 1–3 business days after receiving the order. Orders from the European Union and the rest of the world will be shipped via GSL and DHL within 3–7 business days. Teemu Järvi Illustrations reserves the right to change the delivery times.

Shipping costs

Shipping cost per shipment to Finland is based on the weight of the shipment; <10kg 12.50€, 10-20kg 25€, >20kg 75€ and to EU countries; <10kg 19€, 10-20kg 29€, >20kg 75€. Shipping costs to other parts of the world are based on the weight of the shipment and will be calculated at Basket stage. Shipping costs include packing, handling and shipping costs. Teemu Järvi Illustrations reserves the right to make changes to the shipping charges.

Custim duties

For orders made from countries outside the EU, the sum to pay at the checkout will not include possible import customs. Please note that any import customs, if applicable, may have to be payed in the customer’s own country by the customer.

Payment methods & prices

The order can be paid for online with Finnish banks’ online payment, PayPal and general credit cards Visa, Visa Electron, Mastercard, Diners Club, JCB, Eurocard and American Express. 

If the customer is allowed to choose invoice as a payment option, the payment term is 14 days. The invoice will be emailed the next business day after receiving the order to the billing address provided by the customer. The interest rate on the invoice is 8%.

All repurchase prices quoted are in euros and do not include VAT. For domestic orders, 24% VAT is added to the total price at the Basket stage of the purchasing process. Teemu Järvi Illustrations reserves the right to change prices.

When shipping products outside the EU, the recipient is responsible for local taxes, duties and any other similar charges.

Retention on ownership 

The seller retains title to the subject of the sale until the buyer has paid the full purchase price to the seller. Once the order is fully paid, ownership of the products is transferred to the buyer.

Point of sale

Products may only be sold at the sales location specified in the order, unless otherwise specifically agreed in writing between the buyer and the seller.

Payment service provider

Paytrail plc (2122839-7) acts as a payment broker and payment service provider in cooperation with Finnish banks and credit institutions. Paytrail plc will appear as the payee on the bank statement or card bill and will forward the payment to the merchant. Paytrail plc is licensed as a payment institution.

Paytrail Oyj
Innova 2
Lutakonaukio 7
40100 Jyväskylä
tel. +358 207 181830
Business ID: 2122839-7

Order cancellation or modifications

An order received by the seller cannot be canceled. The seller may cancel the order for any of the following reasons: the customer has unpaid orders, technical reasons, shortage of raw materials or other reasons. You can’t make changes to a paid order. If necessary, please contact us by phone at +358 40 770 0316 or by email at sales@teemujarvi.com.

Returns & reclamations

Returns must always be subject to separate written permission from the seller. If the product has a claim (defective, broken or wrong product), you should contact sales@teemujarvi.com and inform about the defect. Defects must be reported to the seller in writing within ten (10) days after receiving the product.

Disputes

All disputes which cannot be settled by negotiation shall be settled by the Helsinki District Court in accordance with Finnish law.

Contact information

We are happy to answer any questions you may have, whether they relate to our products or how to place an order. Please contact us directly at sales@teemujarvi.com or give us a call +358 40 770 0316

Teemu Järvi Illustrations Oy
Aleksis Kiven katu 40 LT1 B13
00510 Helsinki, FINLAND