Terms and conditions
As the situation with COVID-19 outbreak evolves, we are closely monitoring updates and following advice from local authorities and the World Health Organisation. Our online store is operating normally with high safety measures being taken at our warehouse.
Teemu Järvi Illustrations products can be purchased by making an order in our online store. The customer is responsible for making sure that the information you provide is accurate and up-to-date. After placing the order, the customer will receive an Order confirmation by email. If the payment process is cancelled, the order is also cancelled automatically. Once the order has proceed to shipping the customer will receive a tracking code by email. The customer is bond to order and terms and conditions of each order that is in force at the time of ordering.
We deliver worldwide from Finland. Domestic deliveries are shipped via Posti with in 1–2 business days. International deliveries are shipped via GSL and DHL. The estimated delivery times are 5 business days with GLS and 2 business days with DHL. Inside the EU you can choose between GLS and DHL. Outside EU we only use DHL.
Shipping costs: Post package to Finland 4,90€, home delivery package to Finland 8,90€, GLS parcel delivery to EU countries 9,90€, DHL Express parcel delivery in the EU 13,90€, DHL Express parcel delivery outside the EU 14,90€.
We offer free delivery in EU for orders over 100€. Valid until further notice.
Payment methods and prices
All payments are made by through Finnish online banks, PayPal or credit cards Visa, Visa Electron, Mastercard, Diners Club, JCB ja Eurocard and American Express.
Payment Service Provider
Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant.
Phone: +358 207 181 830
Business ID 2122839-7
For reclamations, please contact email@example.com
Inside EU, all product prices include 24% VAT. For countries outside EU, VAT is automatically reduced from the price. Shipping cost will be added automatically in all orders. Teemu Järvi Illustrations Oy reserves the right to change the prices.
For orders made from countries outside the EU, the sum to pay at the checkout will not include possible import customs. Please note that any import customs, if applicable, may have to be payed in the customer’s own country by the customer.
Products ordered from the online shop have a 14-day exchange and return right.
The returned products must be returned complete and unused in their original packaging.
If you wish to make a return or the product is incorrect, please contact us via e-mail firstname.lastname@example.org
Teemu Järvi Illustrations receives the right to modify, alter or update these terms and conditions. The customer is expected to read through and accept the current terms before placing an order. We will not be held responsible for any delay, failure, damaged goods or any indirect or consequential loss that arises from any cause that is beyond our reasonable control. All copyright and other intellectual property rights in and relating to the materials presented on these pages are owned by Teemu Järvi. Any unauthorized or unlawful copying, downloading or use is prohibited. All photos are copyright protected.
Please do not hesitate to contact us if you have any questions.
Teemu Järvi Illustrations Oy
Aleksis Kiven katu 40, lt1 / B13
00510 Helsinki, Finland
+358 40 770 0316